Wood

We primarily use American hardwoods in our designs, and our wood finishes provide a durable protective coating. We know that you will take good care of your pieces, but accidents happen! Dirt and spills are best attended to immediately. Use a lightly dampened cotton cloth to clean, followed by a wipe with a dry cloth to remove all moisture. Never use solvent-based cleaners. Do not store in damp or extreme temperature environments. Never set wet objects or oven-hot objects directly on wood surfaces.


Leather

Leather is a natural material; it ages beautifully, but it can also mold, scuff, crack or be ruined by moisture if treated improperly. The best cleaning strategy for leather is to regularly dust with a dry cloth. Leather can also be wiped down with a lightly-dampened white cotton cloth to remove topical dust / dirt. If using a damp cloth, use it over the entire surface of the leather – do not spot clean, which may cause discoloration. Do not use soaps or other cleansers.


Wool

We use 100% merino wool felt in our Woolen Bench. The lanolin oil in this natural product makes it inherently stain resistant, water repellent, and mildew resistant. Vacuum occasionally to remove general air-borne debris. Should soiling occur, spot clean with mild soap and lukewarm water. Avoid aggressive rubbing as this can continue the felting process and change the surface appearance of the felt.


Weaves

We hope you love our woven pieces as much as we do! Part of what we love is the way that weaves can show the age and wear of a chair. A woven seat has a lifespan that is typically shorter than that of a chair, and it must be replaced every 20-40 years. To keep a weave looking it's best, keep it dry and clean, and protect it from dramatic shifts in moisture and temperature. Cane, splint, and Danish cord weaves can be wiped with a rag dampened with water or a gentle detergent. Paper Danish cord can be stained by wine or oil, so do attend to any spills immediately. See detailed care tips for Danish cord weaves here.


We hope that you love and use your item for many years, but understand that you may change your mind after making a purchase! We cannot issue refunds on made-to-order furniture pieces, but do offer refunds for our stock housewares items. 

Refunds + In-store Credit
We issue full refunds and/or in-store credit for stock items returned to us within 30 days of receipt.  If 30 days have gone by since receipt of your purchase we, unfortunately, cannot offer you a refund or credit

To be eligible for a return, your item must be returned unused and in the same condition that you received it. 

Ship your returns to:
Heide Martin Design Studio
571 Peabody Road
Appleton, ME  04862

Shipping costs are non-refundable: if you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying the shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Upon receipt of your return, the item will be inspected to confirm that it is not damaged or broken, and then a full refund will be issued to the billing information we have on file.

Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, contact us at: sales@heidemartin.com. Our 30 day policy applies to exchanges. 

Returns